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Lifetime Warranty

Precision Toner compatible toner cartridges and other products, come with a Lifetime Warranty.

Consumers can be confident that our products will be damage free from workmanship and defects. In the event that you receive a flawed cartridge our professional team will assist you to assess the problem and troubleshoot to ensure your satisfaction.

Where required, a new cartridge will provided for customer satisfaction! When contacting us, please be sure to provide your order number and contact information along with any sample that you may have to illustrate the issue.

Once we have received the required information, our courteous staff will begin the process to rectify the issue within 1 business day!

Original Items

All original products and supplies are subject to manufacturer warranty and will be managed in the particular manufacturer’s system.

Refurbished and Pre-Owned Equipment

Precision Toner provides quality refurbished and pre-owned equipment.

Warranty coverage varies according to product and is provided at time of purchase.

Return, Replacement, and Exchange

Prior to returning an item, please call our customer service team first. We must give technical assistance to address any queries about our items, troubleshooting and installation. Should a replacement, return or exchange be needed, we shall offer guides on how to get Return Merchandise Authorization.

To process your RMA we will require the original box that the item came in, a sample copy of the issue and a print out of the supply status page to ensure accuracy of toner levels.

Our company liability hereunder must be restricted to reimbursement and replacement as given above.

Keep in mind that any cartridge checked by our quality guarantee technician to be in operation, not our product, empty, damaged by user, will not be covered under the warranty.